Cancellation policy

Effective Date: July 29, 2026

Subscription Program

El Jefe Global, LLC ("El Jefe," "we," "our," or "us") offers recurring subscription options for eligible El Jefe Energy products through our online store.

By enrolling in a subscription, you authorize us to automatically charge your selected payment method for recurring deliveries according to the delivery frequency you select during checkout.

Available subscription frequencies currently include:

  • Every 2 weeks
  • Every 3 weeks
  • Every 4 weeks
  • Every 6 weeks
  • Every 8 weeks

Subscription availability, pricing, and eligible products are subject to change without notice.

Subscription Benefits

Subscribers enjoy a convenient way to receive El Jefe Energy on a recurring schedule while saving on every order.

Subscription benefits include:

  • Automatic recurring deliveries
  • Savings ranging from 5% to 15%, depending on the selected delivery frequency
  • The ability to skip upcoming shipments
  • The ability to pause a subscription
  • The ability to cancel a subscription at any time, subject to the cancellation deadline described below
  • Online subscription management through your customer account

Billing

Your initial subscription order is charged at the time your order is placed.

Future recurring orders are generally billed one (1) day before shipment using the payment method associated with your subscription.

By maintaining an active subscription, you authorize El Jefe to automatically charge your selected payment method for each recurring order until your subscription is cancelled.

Managing Your Subscription

You may manage your subscription through your customer account powered by Seal Subscriptions.

Subject to the deadlines described in this policy, you may:

  • Cancel your subscription
  • Skip an upcoming shipment
  • Pause your subscription
  • Resume a paused subscription
  • Update your shipping address
  • Update your payment method

At this time, customers cannot change the product or flavor associated with an active subscription. If you wish to receive a different product, you must cancel your existing subscription and create a new one.

Cancellation Policy

There is no minimum subscription commitment.

You may cancel your subscription at any time.

To prevent your next recurring order from being processed, cancellation requests must be completed at least forty-eight (48) hours before the scheduled shipment date.

If a cancellation request is submitted after the 48-hour cutoff, the next scheduled shipment will still be processed and charged. The cancellation will take effect for future recurring shipments.

Changes to Your Subscription

Requests to:

  • Skip a shipment
  • Pause a subscription
  • Resume a subscription
  • Update your shipping address
  • Update your payment method

must also be completed at least forty-eight (48) hours before the next scheduled shipment.

Changes requested after this deadline may not take effect until the following subscription cycle.

Payment Failures

If a recurring subscription payment cannot be processed, we will automatically attempt to process the payment up to three (3) additional times according to the following schedule:

  • One (1) day after the initial failed payment
  • Two (2) days after the initial failed payment
  • Three (3) days after the initial failed payment

If payment cannot be successfully processed after these retry attempts, your subscription will be automatically cancelled.

You may create a new subscription at any time after updating your payment information.

Subscription Pricing

Subscribers receive discounts ranging from 5% to 15%, depending on the selected delivery frequency.

Subscription pricing, discounts, and promotional offers may change from time to time.

If subscription pricing changes, we will notify affected subscribers before the new pricing becomes effective. If you do not wish to continue under the updated pricing, you may cancel your subscription before the next scheduled billing date.

Product Availability

If a product included in your subscription is temporarily unavailable because it is out of stock, that shipment will be skipped and you will not be charged for the skipped shipment.

If a subscribed product is permanently discontinued, your subscription for that product will automatically end.

Returns and Refunds

Subscription orders are subject to the same Return & Refund Policy that applies to all purchases.

Eligible products may be returned within seven (7) calendar days after delivery, provided they are:

  • Unopened
  • Unused
  • In their original packaging
  • Otherwise eligible under our Return & Refund Policy

Subscription Account Closure

Deleting your customer account will automatically cancel any active subscriptions associated with that account.

Cancellation of your subscription does not affect orders that have already entered processing or have been shipped.

Right to Suspend or Cancel Subscriptions

El Jefe reserves the right to suspend or cancel any subscription at its sole discretion if we reasonably believe there has been:

  • Fraudulent activity
  • Abuse of the subscription program
  • Repeated failed payment attempts
  • Violation of our Terms of Service
  • Any other misuse of our Services

Where appropriate, we may notify affected customers before terminating a subscription.

Changes to This Policy

We may update this Purchase Options Cancellation Policy from time to time to reflect operational, legal, or business changes.

Material updates will become effective upon publication on our website unless otherwise required by applicable law.

Your continued participation in the subscription program after such changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions about your subscription or this Purchase Options Cancellation Policy, please contact:

El Jefe Global, LLC

3990 W. Naples Drive
Las Vegas, NV 89103
United States

Email: info@eljefe.com