Shipping policy
Effective Date: July 29, 2026
Shipping Locations
El Jefe currently ships to addresses located within the 48 contiguous United States.
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- American Samoa
- Northern Mariana Islands
- APO/FPO/DPO military addresses
- P.O. Boxes
Processing Time
Orders are generally processed within 24 hours after they are placed.
Orders submitted during weekends, holidays, or periods of unusually high demand may require additional processing time.
Shipping Carrier
Orders are shipped through UPS.
Shipping options available during checkout may vary depending on destination and product availability.
Delivery Times
Most orders arrive within 1 to 7 business days after shipment.
Delivery times are estimates only and are not guaranteed.
Factors outside our control—including weather, carrier delays, natural disasters, or other unexpected events—may affect delivery schedules.
Free Shipping
El Jefe frequently offers free shipping promotions for customers who subscribe to our email newsletter and/or SMS updates.
Eligibility for free shipping may vary by promotion and may be subject to minimum purchase requirements or other promotional terms.
Any applicable free shipping offer will be displayed during checkout.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If you discover that your shipping address was entered incorrectly, please contact us at:
within two (2) hours of placing your order.
Although we will make reasonable efforts to update the address before shipment, we cannot guarantee changes once an order enters processing.
Undeliverable Packages
If a package is returned to El Jefe because it was:
- undeliverable;
- refused;
- incorrectly addressed by the customer; or
- otherwise unable to be delivered,
we will issue a refund for the returned merchandise after it is received and processed.
Original shipping charges, if any, are not refundable unless required by law.
Lost Packages
Once an order has been transferred to UPS, the carrier is responsible for delivery.
If you believe your shipment has been lost, we recommend that you first file a claim directly with UPS using your tracking number.
If additional assistance is needed, please contact us at:
and we will make reasonable efforts to assist you.
Delivery Confirmation
Orders do not require a signature upon delivery unless otherwise determined by UPS.
Customers are responsible for ensuring that shipments can be safely received at the delivery address provided.
El Jefe is not responsible for packages that are confirmed by UPS as delivered but are subsequently lost or stolen from the delivery location.
Retail Availability
In addition to online ordering, El Jefe products may also be available through authorized retail partners.
Customers can use the Store Locator available on our website to locate participating retail locations near them.
Retail inventory, pricing, promotions, and product selection may vary by location.
Contact Us
If you have questions about shipping or your order, please contact:
El Jefe Global, LLC
Email: info@eljefe.com
